Select your product, add it to your shopping cart, and complete your order via checkout. After your purchase, you will receive an order confirmation by email.

At checkout, you will see all available payment methods (e.g. PayPal, credit card, Sofort/Klarna depending on the country).

If your order hasn't been shipped yet, a change or cancellation is sometimes possible. Please contact our support team as soon as possible.

We deliver throughout the EU.

Shipping costs will be automatically displayed at checkout - depending on the delivery country and shopping cart.

Delivery time depends on the destination country. Generally, delivery takes place within a few working days after shipment.

Yes. As soon as your package has been shipped, you will receive an email with the tracking number (tracking link), if available.

Please photograph the packaging and the item immediately after unpacking and contact us right away. We will find a solution as quickly as possible.

Yes. You can return items within 14 days - provided they are unused and in perfect condition.

Send us a brief message with your order number and the reason for the return. We will then send you the next steps for the return process.

That depends on the reason for the return (cancellation/defect/incorrect delivery). You can get the exact information from our support team.

Once the return has arrived and been inspected, we will refund the amount via the original payment method.

Please contact us with your order number and photos/videos of the problem. We will quickly find a solution (replacement part, exchange, or refund).

What counts as wear and tear?

Certain parts are typical wear parts, e.g.:

• Wheels
• Ball bearings
• Grip tape
• Brakes

Normal wear and tear is generally not covered under warranty.

For beginners, we recommend a stable, complete setup with robust compression and a solid deck. A suitable handlebar height and a scooter that matches the rider's height and weight are essential.

Advanced riders often choose lighter setups with a stronger focus on street or park riding - depending on where you mainly ride.

A Stunt Scooter is built for tricks: reinforced construction, fixed handlebar height (not foldable), more stable parts and better control in the skatepark or street.

A normal Kick Scooter is intended more for everyday use/transport.

As a rule of thumb:

• Beginners: Handlebars between hip and navel
• Advanced: often slightly lower for more control during tricks

If you tell us your height, we will be happy to help you with a recommendation.

Yes. Madd Gear Europe offers a wide selection of spare parts and components, e.g.:

• Wheels and ball bearings
• Handlebars, Clamps & Grips
• Decks, Forks
• Brakes, Axles & Hardware

Not always. Compatibility is particularly important with these parts:

• Compression system (IHC/HIC/SCS)
• Handlebar diameter (standard/oversized)
• Clamp size (2-bolt / 4-bolt / SCS)
• Wheel size & axle dimension

If you are unsure: Send us a photo or the model name and we will quickly help you find the right parts.

Pay attention to:

• Roller diameter (e.g. 100/110/120mm)
• Roll width (standard or wide)
• Axle size & spacers

As a rule, all our scooters and other products are delivered partially assembled (the handlebars usually need to be attached). This is quick and easy and can be done in just a few steps.

Yes. Especially at the beginning. We recommend:

• Check everything before the first ride
• Then check regularly (depending on driving style)

If your handlebars are not securely attached, check the following components:

• Is the clamp loose?
• The compression system - is it incorrectly inserted or loose?

If you send us a short video, we'll gladly take a look at the problem and give you feedback on what to do.

• Keep dry (avoid water)
• clean and re-grease as needed
• replace if performance deteriorates.

We always recommend:

Helmet

• knee and elbow pads
• gloves optional but helpful
• Protection is extremely important, especially in skateparks.

Is there a maximum load?

• Yes - the maximum load depends on the model and is stated in the respective product description.

Yes - the maximum load depends on the model and is stated in the respective product description.